Your Quick Guide to Smooth Transactions & Excellent Support
1. Shipping and Delivery
Question: How will our order be shipped?
Answer: We typically ship orders via sea freight，courier or air freight, depending on the type of product and customer requirements. We can also arrange shipping according to customer preferences.
2. Product Quality and Warranty
Question: What is the quality of your products, and do you offer a warranty?
Answer: Quality is our top priority, and all products undergo rigorous quality control and testing. We provide different warranty periods for different products. Please contact our customer service team for specific details.
3. Customization Services
Question: Do you offer customization services?
Answer: Yes, we offer customization services to tailor products and package to specific customer requirements. Please contact our sales team for more information on customization services.
4. Ordering and Payment Methods
Question: How do I place an order and make payment?
Answer: Once you confirm order details, we will provide order confirmation and payment information. Payment can be made via telegraphic transfer(T/T), bank transfer, credit card, western union, etc.
5. Technical Support
Question: Do you provide after-sales technical support?
Answer: Yes, we offer comprehensive after-sales technical support, including installation, commissioning, and maintenance services. Customers can contact our technical team for support at any time.
